Technical Support & Services
MultiChem provides complete technical support from installation through ongoing maintenance. Our expert team ensures your systems operate at peak performance with minimal downtime.
Support Services
Installation & Commissioning
- Site preparation and assessment
- Professional installation services
- System commissioning and testing
- Performance validation
- Quality assurance protocols
- Handover documentation
Service Timeline
2-5 days typical installation
Technical Helpdesk
- Phone and email support
- Remote system diagnostics
- Troubleshooting guidance
- Performance optimization advice
- Emergency response protocols
- Escalation procedures
Response Time
< 2 hours guaranteed
Preventive Maintenance
- Scheduled maintenance visits
- Component inspection and testing
- Preventive parts replacement
- System performance optimization
- Maintenance reporting
- Upgrade recommendations
Schedule
Quarterly or custom intervals
Spare Parts Supply
- Comprehensive parts inventory
- Express shipping options
- Critical parts stock guarantee
- Custom parts procurement
- Lifecycle parts support
- Parts identification assistance
Delivery
24-48 hours Australia-wide
Comprehensive Training Programs
Our training programs ensure your operators can safely and efficiently manage all aspects of your MC20-1000 systems. From basic operation to advanced troubleshooting, we provide the knowledge your team needs.
- On-site Training: Delivered at your facility using your equipment
- Customized Content: Tailored to your specific system configuration
- Hands-on Learning: Practical experience with real equipment
Training Modules
System Operation
Basic operations
Safety Protocols
Safety procedures
Quality Control
Testing procedures
Maintenance
Routine maintenance
Troubleshooting
Problem diagnosis
Documentation
Record keeping
Emergency Support
For urgent technical issues requiring immediate attention, our emergency support team is available 24/7 to provide rapid assistance and minimize downtime.
Get Expert Technical Support
Our experienced technical team is ready to assist with any questions or issues. Contact us for comprehensive support that keeps your MC20-100 systems running at peak performance.
Contact Support Team